top of page

FAQ

  • What are your lead times?
    Custom slit orders for our in-stock master rolls have a lead time of less than 2-6 weeks. Our Inventory Stocking Program customers get next-day order releases.
  • Can I get free samples?
    "Yes, free samples are available upon price/quote qualification. When you purchase any of our products, you can request a free sample for your second order, with only the shipping costs to be covered. Simply fill out our Sample Request form, and a PackinFood team member will contact you."
  • Do you send a team to take over the installation ?
    Yes, we provide a full team for the installation including a mechanical engineer, electrical engineer, food technologist, lab trainer instructor and chef to ensure everything is installed correctly and your team is fully trained on the equipment.
  • Is the team service to take over the installation free?
    Yes, for the initial installation of the machine, if requested, the buyer is responsible for covering all travel expenses, meals, and accommodation in at least a 3-star hotel for the personnel. For machines out of warranty, a repair service fee of 300 euros per 8-hour workday applies
  • What should I look for before my installation is commissioned?
    In preparation for the installation of your Machines, it’s important to ensure that several key elements are in place before the commissioning process. You should verify that the facility has the necessary electrical wiring and 6-8 bar air pressure lines available. Additionally, make sure that the raw materials required for machine testing are ready and on hand. This will help ensure a smooth and efficient installation process
  • What is BOPP film used for?
    BOPP films are commonly used for food packaging, labels, and different industrial applications. PennPac offers a wide range of BOPP films that are recognized for their superior mechanical properties, exceptional oxygen and moisture durability, and sealing characteristics. Learn more about BOPP film.
  • What is PET film?
    PET film is a versatile polyester film. “PET” is the common abbreviation for its chemical name, polyethylene terephthalate. PennPac offers a variety of PET films for flexible packaging products, wire and cable insulation, thermal lamination, and labels. Learn more about PET film.
  • Do your films meet all FDA food safety requirements?
    Yes. All Packinfood. films are designed for direct food contact and meet or exceed all regulatory requirements and third-party audit needs for food safety. Our Manheim, PA and Piedmont, SC facilities are certified with AIB International, the recognized leader in food safety standards.
  • What is packaging film?
    Packaging film is a versatile material commonly used in the packaging industry. There are several types of packaging film, each with unique properties that make them ideal for a wide range of applications – from food & beverage to consumer healthcare. PennPac supplies a number of flexible packaging films including BOPP films, Polyester (PET) films, Metallized films, Cast PP (CPP) films, and Specialty films.
bottom of page